Last updated — 05 Feb 2024
Overview of this Agreement
This Chatstacker Services Agreement ("Agreement") is a legal agreement between Chatstacker Limited ("Chatstacker", "us", or "we") and the entity or person ("Customer", "you", "your", or "user") who registered on the Chatstacker Account page to receive , technology and other business services that may be offered by Chatstacker and its affiliates including Chatstacker websites (each, a "Service"). This Agreement describes the terms and conditions that apply to your use of the Services. If you do not understand any of the terms of this Agreement, please contact us before using the Services. Before using the Services, you must register with Chatstacker and create an account (an "Chatstacker Account").
By creating an Chatstacker Account or by accessing or using the Services, you acknowledge and agree that you have read, understand and agree to be bound by this Agreement. You further acknowledge and agree that you have read and understand our Privacy Policy. If you do not agree to the terms and conditions of this Agreement, please do not access or use the Services.
We may amend or update the terms of this Agreement at any time, solely with prospective effect or change, delete, discontinue, or impose conditions on use of the Services by posting such changes on our website or any other website we maintain or own. We will provide you with notice of any material changes through the website, via email, or through other reasonable means. If you are an existing Chatstacker user, the changes will come into effect on the date we specify in the notice, and your use of the Services after a change has taken effect constitutes your acceptance of the terms of the modified Agreement. You can access a copy of the current terms of this Agreement on our website at any time. You can find out when this Agreement was last changed by checking the "Last updated" date at the top of the Agreement.
Registration and unauthorized account use
To access the Services, you must register for an Chatstacker Account by creating a user name, password and providing other information. You agree to provide us with accurate, complete, and current registration information about yourself. It is your responsibility to ensure that your password remains confidential and secure. By registering, you agree that you are fully responsible for all activities that occur under your user name and password. We may assume that any communications we receive under your account have been made by you. If you are a billing owner, an administrator, or if you have confirmed in writing that you have the authority to make decisions on behalf of a customer ("Account Administrator"), you represent and warrant that you are authorized to make decisions on behalf of the Customer and agree that Chatstacker is entitled to rely on your instructions.
You are responsible for notifying us at support@chatstacker.com.com if you become aware of any unauthorized use of or access to your account. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account. Chatstacker will not be liable for any loss, damages, liability, expenses or legal fees that you may incur as a result of someone else using your password or account, either with or without your knowledge and/or authorization, and regardless of whether you have or have not advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses and legal fees incurred by Chatstacker or a third party due to someone else using your account. In the event that the Account Administrator or Customer loses access to an account or otherwise requests information about an Chatstacker Account, Chatstacker reserves the right to request from the Account Administrator or Customer any verification it deems necessary before restoring access to or providing information about such account in its sole discretion.
Representative
You or the person or people creating an Chatstacker Account ("Representative") individually represent and warrant to Chatstacker that your Representative is authorised to provide the relevant information described in the account details on your behalf and to bind you to this Agreement. We may require you or your Representative to provide additional information or documentation demonstrating your Representative's authority. Without the express written consent of Chatstacker, neither you nor your Representative may register or attempt to register for an Chatstacker Account on behalf of a user Chatstacker previously terminated from use of the Services.
The following special requirements apply in relation to persons that are not at least 18 years old. If you are an individual or sole proprietor, and you are not at least 18 years old, but you are 13 years old or older, your Representative must be your parent or legal guardian. If you are a legal entity that is owned, directly or indirectly, by an individual who is not at least 18 years old, but is 13 years old or older, your Representative must either obtain the consent of your board or of an authorised officer to create an Chatstacker Account. Any such approving board, authorised officer, parent, or legal guardian is responsible to Chatstacker and is legally bound to this Agreement as if it had agreed to the terms of this Agreement itself. You may not use the Services if you are under 13 years of age.
Verification and risk assessment
At any time during the term of this Agreement and your use of the Services, we may require additional information from you to verify beneficial ownership or control of the business, validate information you provided, verify you or your Representative's identity, and assess the risk associated with your business. This additional information may include business invoices, copies of government-issued identification, business licences, or other information related to your business, its beneficial owners or principals. Your failure to provide this information or material may result in suspension or termination of your Chatstacker Account.
You authorise us to retrieve information about you from our service providers and other third parties, including credit reporting agencies and information bureaus and you authorise and direct such third parties to compile and provide such information to us. You acknowledge that this may include your name, addresses, credit history, and other data about you or your Representative. You acknowledge that we may use your information to verify any other information you provide to us, and that any information we collect may affect our assessment of your overall risk to our business. You acknowledge that in some cases, such information may lead to suspension or termination of your Chatstacker Account. Chatstacker may periodically update this information as part of our underwriting criteria and risk analysis procedures.
Disclosures and notices; electronic signature consent
By registering for an Chatstacker Account, you agree that such registration constitutes your electronic signature, and you consent to electronic provision of all disclosures and notices from Chatstacker, including those required by law. You also agree that your electronic consent will have the same legal effect as a physical signature. You agree that Chatstacker can provide notices regarding the Services to you through our website or platform, or by mailing notices to the email or physical addresses identified in your Chatstacker Account. Notices may include notifications about your Chatstacker Account, changes to the Services, or other information we are required to provide to you. You also agree that electronic delivery of a notice has the same legal effect as if we provided you with a physical copy. We will consider a notice to have been received by you within 24 hours of the time a notice is either posted to our website or emailed to you.
You authorise us to provide notices to you via text message to allow us to verify your or your Representative's control over your Chatstacker Account (such as through two-step verification), and to provide you with other critical information about your Chatstacker Account and the Services. In the event of a suspected or actual fraud or security threat to your Chatstacker Account, Chatstacker will use SMS, email or another secure procedure to contact you. Standard text or data charges may apply to such notices. Due to the nature of the Services, you will not be able to begin using the Services without agreeing to electronic delivery of notices. However, if you do not wish to receive notices electronically then you must terminate your Chatstacker Account.
Chatstacker's obligations, services and account support
Chatstacker shall provide the Services and Documentation to for the Fees in accordance with the terms of this Agreement.
Chatstacker represents and warrants to you that for a period of ninety (90) days from your first use of the Services, the Services will function in accordance with this Agreement and the Documentation in all material respects. In the event of a breach of this warranty, Chatstacker will use its reasonable commercial efforts to remedy the breach or, at Chatstacker's discretion, may refund the Fees paid for access to the Services. Such remedies shall be the sole remedy by you against Chatstacker for a breach of this warranty.
Chatstacker has developed and provides access to systems, including application programming interfaces that may be used to access the Services ("Systems"). You may use the Systems solely as described in the Documentation. You may manage your Chatstacker Account, connect with other service providers, and enable additional features through the Chatstacker dashboard ("Dashboard"), that may be used to access the Services Dashboard. Chatstacker will use the Dashboard to provide you with information about your Chatstacker Account. You may not use the Systems for any purpose, function, or feature not described in the Documentation or otherwise communicated to you by us. Due to the nature of the Services, we will update the Systems and Documentation from time to time, and may add or remove functionality. We will provide you notice in the event of material changes, deprecations, or removal of functionality from the Systems so that you may continue using the Services with minimal interruption.
We will provide you with support to resolve general issues relating to your Chatstacker Account and your use of the Services. This support includes resources and documentation that we make available to you through the current versions of Chatstacker's support pages, Systems documentation, and other pages on our website (collectively, "Documentation"). The most efficient way to get answers to your questions is to review our Documentation. If you still have questions after reviewing the Documentation, please contact us at support@chatstacker.com.com
Customer's obligations and acceptable use
By accepting using the Services, you represent and warrant that: (i) you are eligible to register and use the Services and have the authority to execute and perform the obligations required by this Agreement; (ii) that any information you provide us about your business, products, or services is accurate and complete; and (iii) that your employees, contractors and agents will at all times act consistently with the terms of this Agreement. The rights provided under this Agreement are granted to you only, and shall not be considered granted to any of your subsidiary or holding companies.
You also agree to:
i. provide Chatstacker with all necessary co-operation in relation to this Agreement and all necessary access to such information as may be required by Chatstacker, in order to provide the Services, including but not limited to data, security access information and configuration services;
ii. comply with all applicable laws and regulations with respect to your activities under this Agreement;
iii. ensure that the any person who uses the Services and the Documentation under or in relation to your account does so in accordance with the terms and conditions of this Agreement and you shall be responsible for any breach of this Agreement by any such user;
iv. carry out all other Customer responsibilities set out in this Agreement in a timely and efficient manner. In the event of any delays in your provision of such assistance as agreed by the parties, Chatstacker may adjust any agreed timetable or delivery schedule as reasonably necessary;
v. ensure that the authorised users use the Services and the Documentation in accordance with the terms and conditions of this Agreement and you shall be responsible for any user's breach of this Agreement;
vi. obtain and shall maintain all necessary licences, consents, and permissions necessary for Chatstacker, its contractors and agents to perform their obligations under this Agreement, including without limitation the Services;
vii. ensure that your network and systems comply with the relevant specifications provided by Chatstacker from time to time;
viii. us all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify Chatstacker; and
ix. be, to the extent permitted by law and except as otherwise expressly provided in this Agreement, solely responsible for procuring, maintaining and securing its network connections and telecommunications links from its systems to Chatstacker's data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer's network connections or telecommunications links or caused by the internet.
Except to the extent expressly permitted by applicable law, you shall not:
i. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of means the online software applications provided by Chatstacker as part of the Services ("Software"), Services and/or Documentation (as applicable) in any form or media or by any means; or
i. attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Chatstacker software or Services; or
ii. access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or
iii. use the Services and/or Documentation to provide services to third parties, e.g. on a service bureau basis; or
iv. license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party; or
v. attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause; or
vi. introduce or permit the introduction of, any Virus or Vulnerability into Chatstacker's network and information systems.
You represent and warrant that you will not use our Services:
i. for an unauthorised, fraudulent or illegal purpose;
ii. to attempt to circumvent applicable law or a third party's lawful rights;
iii. in any manner that interferes with the normal operation of the Services;
iv. to incorporate any material to which you do not possess all necessary rights or which infringes or misappropriates any intellectual property or proprietary right of any party, including, without limitation, any patent, copyright, trademark, trade secret or moral right or any right of publicity or privacy;
v. to access, store, distribute or transmit any Viruses;
vi. to access, store, distribute or transmit any material is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive, facilitates illegal activity, depicts sexually explicit images, promotes unlawful violence, is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability, or is otherwise illegal or causes damage or injury to any person or property;
vii. to send any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of such solicitation; or
viii. to exploit children or minors.
For the purpose of this Agreement, "Virus" means any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by rearranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices. "Vulnerability" means a weakness in the computational logic (for example, code) found in software and hardware components that when exploited, results in a negative impact to the confidentiality, integrity, or availability, and the term Vulnerabilities shall be construed accordingly.
Chatstacker reserves the right, without liability or prejudice to its other rights, to refuse, condition, or suspend (with notice to you where practicable) access to the Services that we believe: (i) may violate this Agreement or other agreements you may have with Chatstacker;; or (ii) expose you, Chatstacker, or others to material risks which in Chatstacker's opinion, are unacceptable. If we suspect or know that you are using or have used the Services for fraudulent or illegal purposes, we may share any information related to such activity with the appropriate financial institution, regulatory authority, or law enforcement agency consistent with our legal obligations. This information may include information about you, your Chatstacker Account, your customers, and transactions made through your use of the Services.
Chatstacker is not responsible for the products or services you publicize or sell. You affirm that you are solely responsible for the nature and quality of the products or services you provide, and for delivery, support, refunds, returns, and for any other ancillary services you provide to your customers. You are responsible for knowing whether a transaction initiated by your customer is erroneous or suspicious. You are solely responsible for any losses you incur due to erroneous or fraudulent transactions in connection with your use of the Services. You are solely responsible for providing support to your customers regarding transaction receipts, product or service delivery, support, returns, refunds, and any other issues related to your products and services and business activities. We are not responsible for providing support for the Services to your customers unless we agree to do so in a separate agreement with you or one of your customers.
Data Usage, Privacy, Security and Confidentiality
Data Usage Overview
Protecting, securing, and maintaining the information processed and handled through the Services is one of our top priorities, and it should be yours too. This section describes our respective obligations when handling and storing information connected with the Services.
The following terms used in this section relate to data provided to Chatstacker by you or your customers, or received or accessed by you through your use of the Services:
a. "Data Controller" means the entity that alone or jointly determines the purposes and means of processing of personal data;
b. "Data Processor" means the entity which processes personal data on behalf of the Data Controller;
c. "Personal Data" means information that directly or indirectly identifies a specific living person (not a company, legal entity, or machine) and is transmitted to or accessible through the Services.
d. "Chatstacker Data" means details of the transactions over Chatstacker Systems, information used in fraud detection and analysis, aggregated or anonymized information generated from Data, and any other information created by or originating from Chatstacker or the Services.
e. "User Data" means information that describes your business and its operations, your products or services, and orders placed by customers.
f. The term "Data" used without a modifier means all Personal Data, User Data, Payment Data, and Chatstacker Data.
Chatstacker as Data Controller
Chatstacker of Data Processor
To the extent that we are a Data Processor where we process Personal Data to provide the Services to you, we will do so in accordance with the terms of this Agreement and lawful instructions reasonably given by you to us from time to time, and we will employ appropriate technical and organisational measures to protect such Personal Data. Chatstacker will only use User Data as permitted by this Agreement, by other agreements between you and us, or as otherwise directed or authorised by you.
Chatstacker will provide some or all of the Services from systems located within the United States or other countries outside of South Africa. As such, it is your obligation to disclose to your customers that Personal Data may be transferred, processed and stored outside of South Africa and, as set forth in our Privacy Policy, may be subject to disclosure as required by applicable laws, and to obtain from your customers all necessary consents under applicable laws in relation to the foregoing. If we become aware of an unauthorised acquisition, disclosure or loss of Personal Data on our systems, we will notify you consistent with our obligations under applicable law. We will also notify you and provide you sufficient information regarding the unauthorised acquisition, disclosure or loss to help you mitigate any negative impact on your customer.
We will not be liable for any claim brought by a data subject arising from any action or omission by us, to the extent that such action or omission resulted from your instructions.
Your data privacy obligations
You agree to the terms of our Privacy Policy, which we may update from time to time.
You affirm that you are now and will continue to be compliant with all applicable laws governing the privacy, protection, and your use of Data that you provide to us or access through your use of the Services. You will provide evidence of your compliance to us upon our request. If you do not provide evidence of such compliance to our satisfaction, we may suspend your Chatstacker Account or terminate this Agreement. You also affirm that you have obtained all necessary rights and consents under applicable laws to disclose to Chatstacker -- or allow Chatstacker to collect, use, retain, and disclose -- any Personal Data that you provide to us or authorise us to collect, including Data that we may collect directly from customers using cookies or other similar means. You may not use any Personal Data to market to customers unless you have received the express consent from a specific customer to do so.
Chatstacker's Security Controls
Chatstacker is responsible for protecting the security of Data in our possession. We will maintain commercially reasonable administrative, technical, and physical procedures to protect User Data and Personal Data stored in our servers from unauthorised access, accidental loss, modification, or breach, and we will comply with applicable laws when we handle User and Personal Data. However, no security system is impenetrable and we cannot guarantee that unauthorised parties will never be able to defeat our security measures or misuse any Data in our possession. .In our sole discretion, we may take any action, including suspension of your Chatstacker Account, to maintain the integrity and security of the Services or Data, or to prevent harm to you, us, customers, or others. You waive any right to make a claim against us for losses you incur that may result from such actions where we can demonstrate that there was a reasonable basis for such action.
You are solely responsible for the security of any Data on your website, your servers, in your possession, or that you are otherwise authorised to access or handle. You provide User Data and Personal Data to Chatstacker with the understanding that any security measures we provide may not be appropriate or adequate for your business, and you agree to implement security procedures and controls ("Security Controls") and any additional controls that meet your specific requirements. You are responsible for assessing the security requirements of your business, and selecting and implementing Security Controls appropriate to mitigate your exposure to security incidents. We may provide Security Controls as part of the Services, or suggest that you implement specific Security Controls. However, your responsibility for securing your business is not diminished by any Security Controls that we provide or suggest, and if you believe that the Security Controls we provide are insufficient, then you must separately implement additional controls that meet your requirements. You warrant that you have conducted appropriate due diligence on the Chatstacker Services and Security Controls necessary for your business.
If we believe that a security breach, leak, loss, or compromise of data has occurred on your systems, website, or app affecting your compliance with this Agreement, we may require you to permit a third-party auditor approved by us to conduct a security audit of your systems and facilities, and you must fully cooperate with any requests for information or assistance that the auditor makes to you as part of the security audit.
Data Processing Agreement
Confidentiality
Each party receiving Confidential Information ("Recipient") relating to the other or its Affiliates ("Disclosing Party") shall keep that information confidential and in accordance with this clause 13. In particular the Recipient shall:
a. use the Disclosing Party's Confidential Information solely for the purposes of fulfilling its obligations under this Agreement;
b. keep the Disclosing Party's Confidential Information secure and take no lesser security measures and degree of care to protect the Disclosing Party's Confidential Information than the Recipient applies to its own confidential or proprietary information; and
c. not disclose the Disclosing Party's Confidential Information to any third party except with the prior written consent of the Disclosing Party or in accordance with this clause 13.
Notwithstanding clause 14.1, the Recipient may disclose the Disclosing Party's Confidential Information to its and its affiliates' directors, employees, agents and professional advisors, and to any other third party (including in the case of Chatstacker, a sub-contractor), in each case who are directly involved in, and need to know such Confidential Information for the purpose of the provision or receipt of the Services and the Recipient shall ensure that each such person is subject to confidentiality obligations equivalent to those set out in this clause 13.
The obligations of confidentiality set out in this clause 13 shall not apply:
a. where the Disclosing Party has given its specific prior written consent to the disclosure;
b. to Confidential Information which at the Effective Date is, or becomes at any time after that date, within the public domain (other than as a result of a breach of this clause 13);
c. where the Recipient can show that the information was obtained from a third party lawfully;
d. where disclosure is required to any potential or actual purchaser of or potential or actual investor in the Recipient or their advisers or financiers (including, without limitation, as part of a due diligence process), provided that any such person enters into confidentiality undertakings materially equivalent to the provisions of this clause 13;
e. where the information was developed by, or for, the Recipient independently of any information received under this Agreement and without dependence on, reference to, or knowledge of, that information; or
f. where the Recipient is required to disclose the Disclosing Party's Confidential Information by a court or regulatory authority.
"Confidential Information" means all information which relates to the business affairs, finance, products, data, databases, specifications, documentation, software listings, developments, trade secrets, know how, personnel, customers and suppliers of either party, provided that such information is marked or identified as confidential, restricted, proprietary or with a similar designation or, if unmarked, which the Recipient should reasonably know is confidential whether disclosed orally or in writing.
Fees and taxes
Chatstacker will provide the Services to you at the rates and for the fees ("Fees") described on the Pricing page (index.html/pricing) and incorporated into this Agreement. We may revise the Fees at any time. However, we will provide you with at least 30 days' advance notice before revisions become applicable to you (or a longer period of notice if this is required by applicable law).
You are also obligated to pay all taxes, fees and other charges imposed by any governmental authority, including any value added tax, goods and services tax, sales tax and applicable indirect and transactional taxes ("Taxes") on the Services provided under this Agreement. Our Fees are exclusive of any applicable Taxes, except as expressly stated to the contrary. You have sole responsibility and liability for: (i) determining what, if any, Taxes apply to the sale of your products and services, acceptance of donations, or payments you receive in connection with your use of the Services; and (ii) assessing, collecting, reporting, and remitting Taxes for your business to the appropriate tax and revenue authorities. If we are required to withhold any Taxes, or we are unable to validate any tax-related identification information you provide to us, we may deduct such Taxes from amounts otherwise owed and pay them to the appropriate taxing authority.
Term and termination
This Agreement is effective upon the date you first access or use the Services ("Effective Date") and continues until terminated by you or Chatstacker. You may terminate this Agreement by closing your Chatstacker Account at any time and ceasing to use the Services. If you use the Services again or register for another Chatstacker Account, you are consenting to and will be subject to the terms of this Agreement. We may terminate this Agreement or close your Chatstacker Account at any time for any reason by providing you with reasonable advance notice (or such period of notice as required by applicable law). We may suspend your Chatstacker Account or terminate this Agreement, if: (i) we determine in our sole discretion that you are ineligible for the Services, including because of suspicions of significant fraud or credit risk, or any other risks associated with your Chatstacker Account; (ii) you use the Services in a prohibited manner or otherwise do not comply with any of the provisions of this Agreement; (iii) any law requires us to do so; or (iv) we are otherwise entitled to do so under this Agreement.
Termination does not immediately relieve you of obligations incurred by you under this Agreement. In addition, upon termination you understand and agree that: (i) all licences granted to you by Chatstacker under this Agreement will end; (ii) we reserve the right (but have no obligation except in relation to Personal Data) to delete and destroy all of your information and account data stored on our servers; (iii) we will not be liable to you for compensation, reimbursement, or damages related to your use of the Services, or any termination or suspension of the Services or deletion of your information or account data; (iv) you shall make no further use of any equipment, property, Documentation and other items (and all copies of them), and (v) you are still liable to us for any Fees or fines, or other financial obligation incurred by you or through your use of the Services prior to termination. Any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to be reimbursed for all Services offered up to the date of termination and claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced. With regard to reimbursement of Fees, you acknowledge and agree that you may choose to pay fees on a monthly basis in which case you control the payment of fees and when you terminate. On this basis, we will not reimburse you for any Fees on termination.
Third party providers
You acknowledge that the Services may be used in conjunction with third party websites and services. You access the content of third party websites, and correspond with, and purchase products and services from third parties via third-party websites solely at your own risk. Chatstacker makes no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by you, with any such third party. Any contract entered into and any transaction completed via any third-party website is between you and the relevant third party, and not Chatstacker. Chatstacker recommends that you refer to the third party's website terms and conditions and privacy policy prior to using the relevant third-party website. Chatstacker does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services.
Proprietary rights
In this Agreement, "IP" means patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks, service marks, logos and designs, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights of publicity, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), moral rights and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world
Subject to the terms and conditions of this Agreement, including the payment of the applicable Fees, Chatstacker hereby grants you, solely during the term of this Agreement, a non-exclusive, non-transferable, non-sublicensable right to access and use the Services, the Dashboard and the Documentation for your own commercial use.
Nothing in this Agreement affects Chatstacker and its licensors rights, title, and interest in the IP (including rights in derivative works embodied by, or contained in the Systems, the Services, the Dashboard, and Documentation (collectively, "Chatstacker IP") or any copies thereof.
We may make updates to the Chatstacker IP or new Services available to you automatically as electronically published by Chatstacker, but we may require action on your part before you may use the Chatstacker IP or new Services (including activation through the Dashboard, or acceptance of new or additional terms). Chatstacker may revoke or terminate this licence at any time if you use Chatstacker IP in a manner prohibited by this Agreement. Except as expressly stated herein, this Agreement does not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation.
You may not: (i) claim or register ownership of Chatstacker IP on your behalf or on behalf of others; (ii) sublicence any rights in Chatstacker IP granted by us; (iii) import or export any Chatstacker IP to a person or country in violation of any country's export control Laws; (iv) use Chatstacker IP in a manner that violates this Agreement or laws; or (v) attempt to do any of the foregoing.
You hereby grant Chatstacker a non-exclusive, non-transferable licence to use any IP that you own or have a licence to use and which is necessary for Chatstacker to use or acces to provide the Services.
You may choose to or we may invite you to submit comments or ideas about improvements to the Services, our Systems, our platform, or any other component of our products or services ("Ideas"). If you submit an Idea to us, we will presume that your submission was voluntary, unsolicited by us, and delivered to us without any restrictions on our use of the Idea. You also agree that Chatstacker has no fiduciary or any other obligation to you in connection with any Idea you submit to us, and that we are free to use your Ideas without any attribution or compensation to you.
Chatstacker has developed and provides access to the Systems that may be used to access the Services. You may use the Systems solely as described in the Documentation. You may manage your Chatstacker Account, connect with other service providers, and enable additional features through the Dashboard. Chatstacker will use the Dashboard to provide you with information about your Chatstacker Account. You may not use the Systems for any purpose, function, or feature not described in the Documentation or otherwise communicated to you by us. Due to the nature of the Services, we will update the Systems and Documentation from time to time, and may add or remove functionality. We will provide you notice in the event of material changes, deprecations, or removal of functionality from the Systems so that you may continue using the Services with minimal interruption.
This Agreement shall not prevent Chatstacker from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this Agreement.
IP Indemnity
Chatstacker shall defend the Customer from and against any claims by a third party that its intellectual property rights have been infringed by the receipt, possession or use of the Services ("IPR Claim") and indemnify and hold the Customer harmless from and against any damages finally awarded by a court of competent jurisdiction or required to be paid under the terms of a settlement as a direct result of the IPR Claim provided that:
a. the Customer promptly notifies the Supplier in writing on becoming aware of any reasonably likely or actual IPR Claim (such notice to include full details as to the nature and basis of the IPR Claim);
b. the Customer makes no admission of liability, communication or payment to the third party making the IPR Claim or agrees any settlement or compromise of the relevant IPR Claim without the prior written consent of the Supplier;
c. the Supplier is granted, at its request, the sole control and conduct of the defence of the IPR Claim and of any related settlement or negotiations; and
d. the Customer, at the Supplier's request and expense, provides the Supplier with all reasonable assistance, information and authority, and acts in accordance with the reasonable instructions of the Supplier.
The Supplier shall not have any liability or obligation under this clause 19 in respect of any IPR Claim to the extent that it results from or arises in connection with:
a. the Customer's breach of this Agreement or the terms of any documents or materials provided by Chatstacker to the Customer;
b. any failure by the Customer to implement changes, replacements or new releases where the infringement would have been avoided or mitigated by such changes, replacements or new releases;
c. the Customer's wilful misconduct or negligence.
If any IPR Claim is made or is reasonably likely to be made against the Customer, Chatstacker may at its sole option and expense, and the Customer shall permit Chatstacker to:
a. procure for the Customer the right to continue using the Services (or any part thereof);
b. modify or replace the infringing part of the Services (or any part thereof) to avoid the infringement or alleged infringement; or
c. on immediate written notice, terminate this Agreement or the Customer's licence and access to the Services (or the infringing part therein).
The remedies in this clause 19 are the Customer's sole and exclusive remedies and the Supplier's sole liabilities in respect of any actual, alleged or reasonably likely IPR Claim. Nothing in this Agreement shall restrict or limit the Customer's general obligation at law to mitigate a loss it may suffer or incur as a result of any event that may give rise to a claim under this clause 19.
Your Liability for Third Party Claims Against Us
Without limiting, and in addition to, any other obligation that you may owe under this Agreement, you are at all times responsible for the acts and omissions of your employees, contractors and agents, to the extent such persons are acting within the scope of their relationship with you.
a. You agree to defend Chatstacker, our affiliates, and their respective employees, agents, and service providers (each an "Chatstacker Entity") against any claim, suit, demand, action, or proceeding (each, a "Claim") brought by a third party against an Chatstacker Entity, and you agree to fully reimburse the Chatstacker Entities for any losses, costs, claims, demands, actions, proceedings, fines, penalties, awards, damages, compensation, settlements, expenses, professional costs, charges and/or liabilities that result from: (i) any Fees, or any other liability we incur that results from your use of the Services; (ii) wilful misconduct of your employees, contractors, or agents; or (iii) contractual or other relationships between you and customers.
If you are using Services as a sole proprietor, please keep in mind that the law and the terms of this Agreement consider you and your business to be legally one and the same. You are personally responsible and liable for your use of the Services, payment of Fees, losses based on disputes or fraud, or for any other amounts you owe under this Agreement.
No warranties and limitation of liability
Except as expressly and specifically provided in this Agreement:
a. you assume sole responsibility for results obtained from the use of the Services and the Documentation by you, and for conclusions drawn from such use. Chatstacker shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Chatstacker by you in connection with the Services, or any actions taken by Chatstacker at your direction;
b. the Services are provided to you "as is" and without warranty of any kind, whether express, implied, statutory, or otherwise, and Chatstacker hereby disclaims and excludes, to the maximum extent permitted by law, all other warranties, whether statutory, express, or implied, including, without limitation, non-infringement of third party rights, fitness for a particular purpose, merchantability, title and satisfactory quality
Except to the extent prohibited by law, or to the extent that any statutory rights apply that cannot be excluded, limited or waived, Chatstacker does not make any other warranties or representations of any kind, whether express, implied, statutory or otherwise regarding the Software or the Services including, without limitation in relation to the quality of the Software or the Services, your use of the Software or the Services being on an uninterrupted or error free basis, that the Services, Documentation and/or the information obtained by you through the Services will meet your requirements or that the Software or the Services will be free from Vulnerabilities. You acknowledge and agree that Chatstacker is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
Under no circumstances will either party be responsible or liable to you, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any indirect, punitive, incidental, special, consequential, or exemplary damages (including any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss).
Chatstacker shall not be liable for any loss or damage resulting from your use or inability to use the Services or for the unavailability of the Services, for lost profits, personal injury, or property damage, or for any other damages arising out of, in connection with, or relating to this Agreement or your use of the Services, even if such damages are foreseeable, and whether or not you or the Chatstacker Entities have been advised of the possibility of such damages. The Chatstacker Entities are not liable, and deny responsibility for, any damages, harm, or losses to you arising from or relating to hacking, tampering, or other unauthorised access or use of the Services, your Chatstacker Account, or data, or your failure to use or implement anti-fraud measures, Security Controls, or any other data security measure. The Chatstacker Entities further deny responsibility for all liability and damages to you or others caused by: (a) your access or use of the Services inconsistent with the Documentation; (b) any unauthorised access of servers, infrastructure, or data used in connection with the Services; (c) interruptions to or cessation of the Services; (d) any Viruses that may be transmitted to or through the Services; (e) any errors, inaccuracies, omissions, or losses in or to any data provided to us; (f) third-party content provided by you; or (g) the defamatory, offensive, or illegal conduct of others.
Subject to clause 21.6, each party's aggregate liability for all losses, damages, costs, charges, expenses, claims, actions, suits, demands, proceedings and liabilities of any nature or kind arising out of or in connection with this Agreement (whether in contract, negligence, tort, statute or otherwise) shall not exceed an amount equal to the Fees paid and payable by you to Chatstacker during the twelve-month period immediately preceding the event that gave rise to the claim.
Chatstacker's aggregate liability arising out of or in connection with the IP indemnity in clause 19 shall not exceed 250% the total Fees paid by the Customer under this Agreement.
Nothing in this Agreement shall exclude or limit either party's liability for death or fraud or any other liability that cannot be limited or excluded under applicable law.
Force majeure
Chatstacker shall have no liability to you under this Agreement if it is prevented from or delayed in performing its obligations under this Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of Chatstacker or any other party), failure of a utility service or transport or telecommunications network, act of God, pandemic, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, provided that you are notified of such an event as soon as reasonably practicable.
No failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
Except as expressly provided in this Agreement, the rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
Severance
If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Agreement.
If any provision or part-provision of this Agreement is deemed deleted the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
Entire agreement
This Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement.
Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
Assignment
You shall not, without the prior written consent of Chatstacker, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.
Chatstacker may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.
No partnership or agency
Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
Customer grants Chatstacker the right to use the Customer’s company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential customers, subject to the Customer’s standard trademark usage guidelines.
Chatstacker may respond to and comply with any writ of attachment, lien, levy, subpoena, warrant, or other legal order ("Legal Process") that we believe to be valid. Chatstacker will review a Legal Process to ensure that it is lawful on its face. If there is a reasonable doubt as to the lawfulness of the Legal Process, Chatstacker will take commercially reasonable steps to challenge the Legal Process. Chatstacker may, subject to the terms of our Privacy Policy, hold any data as required under such Legal Process, even if you are receiving data on behalf of other parties. Where permitted by law, we will make reasonable efforts to provide you notice of such Legal Process by sending a copy to the email address we have on file for you. Chatstacker is not responsible for any losses, whether direct or indirect, that you may incur as a result of our response or compliance with a Legal Process.
The parties hereby acknowledge that they have required this Agreement and all related documents to be in the English language.
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of South Africa.
Each party irrevocably agrees that the courts of South Africa shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
